Pt I: Introduction [Planning]
Pt II: SIN-KUL-HAN [Flights]
Pt III: Essence Palace Hotel [Accommodation]
Pt IV: Hanoi Sights [Sightseeing]
Pt V: Eating in Hanoi [Dining]
Pt VI: Bloom Microventures Tour [Activity]
Pt VII: HAN-KUL-SIN [Flights]
Pt VIII: Epilogue [Review]
The staff welcomed us warmly when we arrived and invited us to sit down while they checked us in. Welcome drinks (ginger tea) were served while we waited.
The manager personally briefed us about our stay and recommended us some places to eat around Old Quarter before bringing us up to Room 23.
Ying’s first impression was that the room looked exactly like what was depicted on the website.
Our standard room came with a window to an internal courtyard which was beside the stairs/lift. This problem is unique to Room 23; the windows in the rooms above it can’t be accessed from the lift.
Breakfast was included in our room rate and we were very impressed with the quality and quantity of the food offered every morning at Gia Ngu Restaurant.
We had some issue with the air-conditioning during our time there and I reflected in the feedback at the end of the stay. The manager was quick to do service recovery and offered us a 50% discount on the transfer to the airport (9 USD instead of 18 USD).
Overall we were quite happy with our stay at Essence Palace Hotel. The staff are very friendly and always greet us whenever they saw us. For 60 SGD per night for our standard room with buffet breakfast, it is really great value!